Ken Gonzalez, often known by his nickname “kengon,” is a seasoned technology professional and internationally recognized expert in IT service management. Having spent just over six years at Gartner, he has worked as an analyst and advisor, helping business executives, technology leaders, and their direct reports develop innovative resolutions to their most pressing issues/concerns. He brings a wide range of interests and life experiences to his work, taking a multidisciplinary, people-centric, value-based, results-focused approach.