Lisa Callihan is the IT Customer Experience Manager at the College of Literature, Science, and the Arts at the University of Michigan. Prior to working for LSA IT, Lisa worked in Information and Technology Services, the central IT provider for the University for 10 years as the Service Desk Manager and the Incident and Knowledge Management Process Owner. A graduate of Wayne State University with a BA in Psychology, Lisa spent 15 years in Technical Support and Help Desk Management before joining the UM IT community. She has earned ITIL v3 Foundations, ITIL v3 Support & Restore Practitioner, and HDI Support Center Manager certifications. Lisa previously served as VP of Communications for the HDI Motown local chapter. Connect with her on LinkedIn.