Bio
Matt Kade is a senior manager at Ellie Mae, Inc., accountable for service management in the Customer Success organization. He has been applying ITSM principles for more than a decade, focusing on major incident management, problem management, and business process management. Matt holds several certifications, including ITIL Expert, HDI Problem Management Professional, Sologic Root Cause Analysis Master Facilitator, KCS Principles, and HDI Support Center Manager.