Sean McClean holds the designation of Master trainer for one of the world’s most innovative technology companies. Sean has been involved with training and implementation of IT Service Management tools and processes for governments, academia, and fortune 500 companies for almost three decades. His expertise ranges from technical application implementation and development to IT process, coaching, mentoring, and facilitation. His contributions to the Technical and Training / Facilitation fields span national and international conference presentations, articles and reviews for organizations such as ATD, ZDNet, TFT, SupportWorld, and more. Sean’s certifications include CPTD, CTT, ServiceNow (CAD, CSA, CSI), HP (AIS), ITIL (expert V2, V3, MP V4 ), Scrum Alliance (ScrumMaster), and more.