Best Practices

A complete analysis of IT Support Operations

The HDI Support Center Best Practices Assessment service is an independent, third-party review of your IT support center. Gain a comprehensive understanding of your support center’s maturity level based on the HDI Support Center Standard and get expert insights and recommendations for improving operational efficiency, service quality, and overall value.

Benefits

• Establish a current-state baseline to measure the impact of future changes.
• Gain proof of maturity to use in marketing your support center.
• Receive guidance to help you prioritize improvement initiatives.
  

Deliverables

You will receive an assessment report in PDF format, which will include:

• Current-state findings;
• Your support center’s maturity rating based on the HDI Support Center Standard; and
• Expert recommendations for improvements.
  

Pricing

Custom pricing may be required when the support center is located at multiple sites or services multiple customers. Auditor travel expenses are billed separately. Please contact your Regional Account Manager or call 800.248.5667 for more information.

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