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The State of Service Management in 2024

An HDI Practices & Salary Presentation


Develop CX Excellence through essential insights and knowledge that empowers you to make data-driven decisions for service and support.


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Future-Proof Your Help Desk:

Key IT Support Trends for 2025


Support teams are under pressure to adapt to new trends that will redefine service delivery in 2025.

Join our expert panel to stay ahead with insights and strategies.

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Supporting AI in the Support Center is Not Easy!

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Expand your Service Management and Technical Support skills . . .

Check out HDI Training Courses

Expand your Service Management skills and knowledge with the tools and credentials needed to excel in your role, drive organizational success, and deliver exceptional service experiences.
Course Information

HDI: Your Most Trusted Partner

Lean on HDI for IT support and service management training, consulting, industry events, best practice content and community. We are 100% dedicated to your success, your team’s success, and your organization’s success. Deliver smarter service and better business outcomes with HDI.

Events and Training: Why It's Important to Do Both

Support center professionals can stay at the forefront of industry trends and best practices, driving both personal and organizational growth, by combining HDII industry leading events and training. Leverage these unparalleled opportunities to network, engage with industry leaders, and access a rich variety of learning formats. This integrated approach not only enhances the retention and application of knowledge but also fosters a culture of continuous learning and development all year long.

Explore how events and training opportunities will drive both your personal and organizational growth.

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Events and Training

 


HDI Events: The definitive industry gatherings for the technical support and service management community.

HDI events unite thousands of service and support leaders each year for premier education, networking, and collaboration.

They will help you:

  • Expand your network
  • Connect with innovative solution providers
  • Accelerate your career
  • Keep abreast of trends and innovations
  • Be inspired and invigorated

Mark your calendar for our upcoming events which will feature new opportunities for you to invest in your leadership skills and interact with some of your most successful peers.

HDI Events



 
SupportWorld Live Event logo

SupportWorld Live
May 18-23, 2025 | Las Vegas, NV

SupportWorld Live brings together the thought leaders, innovators, practitioners, and solution providers that drive technical support and service management forward. We all have a community. This one is yours and it’s waiting for you to dive in. Learn More »

Service Management World

Service Management World
November 16-20, 2025 | Orlando, FL

Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of managing and deploying an optimal service management strategy. Learn More »

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