HDI is part of the Informa Tech Division of Informa PLC
This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.
Lean on HDI for IT support and service management training, consulting, industry events, best practice content and community. We are 100% dedicated to your success, your team’s success, and your organization’s success. Deliver smarter service and better business outcomes with HDI.
Support center professionals can stay at the forefront of industry trends and best practices, driving both personal and organizational growth, by combining HDII industry leading events and training. Leverage these unparalleled opportunities to network, engage with industry leaders, and access a rich variety of learning formats. This integrated approach not only enhances the retention and application of knowledge but also fosters a culture of continuous learning and development all year long. Explore how events and training opportunities will drive both your personal and organizational growth.
DOWNLOAD REPORT
HDI events unite thousands of service and support leaders each year for premier education, networking, and collaboration.
They will help you:
Mark your calendar for our upcoming events which will feature new opportunities for you to invest in your leadership skills and interact with some of your most successful peers.
SupportWorld Live May 18-22, 2025 | Las Vegas, NV
SupportWorld Live brings together the thought leaders, innovators, practitioners, and solution providers that drive technical support and service management forward. We all have a community. This one is yours and it’s waiting for you to dive in. Learn More »
Service Management World November 16-20, 2025 | Orlando, FL
Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of managing and deploying an optimal service management strategy. Learn More »
Leading the technical support field with innovative content from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert your support center needs.
Leading the technical support field with tips and insights from experts around the globe.
Meet HDI's 2024 Featured Contributors, a group of IT thought leaders redefining...
Discover how Enterprise Service Management (ESM) can streamline employee onboarding by...
Discover how generative AI and robotics are transforming enterprise support by...
Start 2025 with renewed energy and focus! Discover what’s new at HDI, from the Top 25...
Discover HDI's top 5 articles of 2024, featuring actionable insights on IT support...