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Beyond IT: AI-powered Service Management for all Business Teams

Join HDI, Freshworks and other industry experts on July 16th at 1 PM EDT to explore the opportunities and challenges raised by AI for service management. In this webinar, you'll learn how AI-powered service management can unify the business enterprise to instantly resolve employee queries, automate tasks, streamline employee workflows and personalize employee interactions. Register now to learn more!
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HDI Events: The definitive industry gatherings for the technical support and service management community.

HDI events unite thousands of service and support leaders each year for premier education, networking, and collaboration.

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Mark your calendar for our upcoming events which will feature new opportunities for you to invest in your leadership skills and interact with some of your most successful peers.

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Service Management World

Service Management World
November 17-21, 2024 | Orlando, FL

Designed to meet the unique needs of service management and technical support leaders, Service Management World will explore the strategic and tactical elements of managing and deploying an optimal service management strategy. Learn More »

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SupportWorld Live
May 18-23, 2025 | Las Vegas, NV

SupportWorld Live brings together the thought leaders, innovators, practitioners, and solution providers that drive technical support and service management forward. We all have a community. This one is yours and it’s waiting for you to dive in. Learn More »

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Latest Content

Leading the technical support field with tips and insights from experts around the globe.

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The State of Technical Support in 2024: Key Takeaways

June 21, 2024

The State of Technical Support in 2024: Key Takeaways

Become an HDI Featured Contributor in 2024!

June 13, 2024

Now’s your chance to join a blogging team of IT service and support professionals who...

Five Reasons Why The IT Experience Sucks

June 13, 2024

Five Reasons Why The IT Experience Sucks

The Paradox of Incident Management

June 10, 2024

The Paradox of Incident Management

Good Leaders Ask the Right Questions

June 10, 2024

Good Leaders Ask the Right Questions