HDI's content-rich, live webinars, presented by top industry experts and practitioners, cover industry best practices, emerging trends, and service leadership. These monthly webinars keep technical service and support professionals up to date on key issues and offer training on concepts critical to support organization effectiveness. Participate live on the day of the event or on-demand as your schedule permits.
with
Roy Atkinson
,
Feb 20, 2018 - 1:00 p.m. EDT
HDI’s Roy Atkinson, and Greg Sanker are experts on IT change management. In this interview-style webinar, you will learn the related risks associated with change management, and risk mitigation strategies to implement in your organiztion.
with
Roy Atkinson
Jan 16, 2018 - 1:00 p.m. EDT
HDI’s Roy Atkinson, and Greg Sanker are experts on IT change management. In this interview-style webinar, you will learn the related risks with change management, and risk mitigation strategies to implement in your organization.
with
vincent geffray
,
Roy Atkinson
Nov 14, 2017 - 1:00 p.m. EDT
HDI’s Roy Atkinson and Everbridge’s Vincent Geoffrey understand reliable and effective communication in the IT industry. In this conversational webinar, they’ll show you the impact of interrupted or complex communications, as well as the solutions during unexpected events.
with
Doug Tedder
,
Al Hopper
,
kelly Doherty
,
Megan Selva
,
Sam Armstrong
Oct 4, 2017 - 1:00 p.m. EDT
HDI’s Megan Selva and LogMeIn's Sam Armstrong have extensive knowledge on the current and future impact of self-service on support centers. In this panel-style webinar, they’ll show you how to prepare your business for the challenges self-service will bring.
with
,
Roy Atkinson
Sep 19, 2017 - 1:00 p.m. EDT
HDI’s Roy Atkinson and Samanage's Marc Stitt have extensive knowledge on automation and artificial intelligence (AI) and its potential impact . In this interview-style webinar, they’ll show you how to prepare your business for the potential impact.