HDI's content-rich, live webinars, presented by top industry experts and practitioners, cover industry best practices, emerging trends, and service leadership. These monthly webinars keep technical service and support professionals up to date on key issues and offer training on concepts critical to support organization effectiveness. Participate live on the day of the event or on-demand as your schedule permits.
with
vincent geffray
,
Roy Atkinson
Aug 15, 2017 - 1:00 p.m. EDT
According to HDI research, the volume of incidents is on the rise in most organizations. In this webinar, HDI’s Roy Atkinson and Everbridge’s Vincent Geffray explore the research, discuss the financial and operational impacts, and share solutions for decreasing time to resolve, and managing...
with
Doug Tedder
Jul 18, 2017 - 1:00 p.m. EDT
The terms metrics and measures are often used interchangeably, and while they are related, they are actually two different things. And how do you know what metrics, measures, and KPIs you need to capture and monitor—or publish? Find out in this webinar!
with
Roy Atkinson
,
Jun 20, 2017 - 1:00 p.m. EDT
Join HDI and Lionbridge as they unveil the results of the industry’s most comprehensive research study on multilingual service and support, based on feedback from more than 350 support centers.
with
vincent geffray
,
Roy Atkinson
May 16, 2017 - 1:00 p.m. EDT
HDI’s Roy Atkinson and Everbridge’s Vincent Geffray have successfully navigated through their fair share of call storms. In this interview-style webinar, they’ll show you how you can too—and even share ways to prevent them from happening in the first place.
Apr 18, 2017 - 1:00 p.m. EDT
If you’re new to change management, here’s the crash course you’re looking for. Even if you're not new to change management, you'll want to attend this webinar. We'll cover everything you need to know to survive your first 90 days in change management--and...