HDI's content-rich, live webinars, presented by top industry experts and practitioners, cover industry best practices, emerging trends, and service leadership. These monthly webinars keep technical service and support professionals up to date on key issues and offer training on concepts critical to support organization effectiveness. Participate live on the day of the event or on-demand as your schedule permits.
with
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Roy Atkinson
Nov 15, 2016 - 1:00 p.m. EDT
In this webinar, HDI’s senior writer/analyst, Roy Atkinson, will showcase new data from the 2016 Desktop Support Practices & Salary Survey. This data, previously unpublished, will take a look at the technologies and trends in desktop support, with a spotlight on the importance of remote...
with
Dana Olson
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Christopher Savio
Oct 5, 2016 - 1:00 p.m. EDT
In research conducted by HDI and Robert Half Technology on the technical support center of the future, industry professionals said they need a staff with a passion for supporting customers and with social intelligence—a human connection in a digital world.
with
Matt Hooper
Sep 20, 2016 - 1:00 p.m. EDT
In this webinar, industry luminary Matt Hooper will present information, statistics, and thoughts on where the ITSM pro needs to be by 2020.
with
Ryan Ogilvie
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Aug 16, 2016 - 1:00 p.m. EDT
In this webinar, ITSM consultant Ryan Ogilvie and BMC’s Joy Su, on behalf of BMC partner RightStar Systems, will provide you with the reasons and the ways in which your asset discovery efforts can lead to a better understanding of your systems and services.
with
Peter Mcgarahan
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vincent geffray
Jul 19, 2016 - 1:00 p.m. EDT
What happens when your organization suffers a critical, high-impact incident? Who needs to be involved, and how will you communicate with them? Do you currently have a plan—and how often do you update it? In this webinar, learn about best practices for preparing for and managing your next...