HDI's content-rich, live webinars, presented by top industry experts and practitioners, cover industry best practices, emerging trends, and service leadership. These monthly webinars keep technical service and support professionals up to date on key issues and offer training on concepts critical to support organization effectiveness. Participate live on the day of the event or on-demand as your schedule permits.
with
Tom Wible
,
Mar 30, 2017 - 1:00 p.m. EDT
The HDI Service Improvement Award recognizes an organization that has successfully implemented or improved one or more service offerings. Attend this webinar to learn how the 2016 award winner, CGI Federal, implemented world-class service improvements.
with
,
Roy Atkinson
Mar 21, 2017 - 1:00 p.m. EDT
In this webinar, HDI’s senior analyst, Roy Atkinson, will tell you why organizations are shifting left. You’ll discover how robust remote tools are enabling support teams in high-performing organizations to provide quick resolution to half or more of their issues.
with
Chris Meadows
,
Keelyn VanderWeide
Feb 16, 2017 - 1:00 p.m. EDT
Knowledge-Centered Support is recognized as the set of knowledge management best practices within service management where knowledge is leveraged as an asset of the support organization. Attend this webinar to learn how the 2016 HDI Knowledge-Centered Support Award winners, Lowe's and...
with
Roy Atkinson
,
vincent geffray
Jan 17, 2017 - 1:00 p.m. EDT
In this webinar, HDI’s senior analyst, Roy Atkinson, and Everbridge practitioner Vincent Geffray will engage in an exchange of ideas and questions about the Everbridge incident management survey and findings, also introducing elements of HDI’s own 2016 research findings.
with
,
Dec 13, 2016 - 1:00 p.m. EDT
Make-A-Wish grants the wishes of children with life-threatening medical conditions to enrich them with hope, strength and joy. In this webinar, learn about key trends impacting internal IT today and discuss real-world best practices for addressing top challenges through remote support.