Certification

Training

Change Management Principles expands the best practices elements of the Change Management Practice. Additionally, this course provides a more detailed look at the Change Management process steps.

Familiarize yourself with the benefits and value of operating a Change Management Practice within an organization. The Change Management Practice manages change through proper evaluation, monitoring of development, testing and deployment, risk assessment, and communication.

This 2-day class helps reinforce the importance of the Change Management process in ensuring that the proper control has been applied during the lifecycle of all service, service component, or process change. Change Management enables beneficial and quality focused changes to be made with minimum disruptions to production services or processes.

We present experience-based, practical guidance, and examples for successfully implementing best practice methodologies for Change Management.

What You Will Learn

  • Change management concepts review
  • Change management process roles and responsibilities and process governance policy
  • Change management process steps
  • Measurement and continual improvement within change management

Who Should Attend?

  • Change Managers
  • Service and Support Leaders
  • Process Owners
  • Practitioners and Stakeholders who want to gain a better understanding of the Change Management Practice and process

Course Outline

Module 1: Change Management Concepts

  • Understand the change management process and practice purpose
  • Understand the value in operating a change management process
  • Examine the activities within the scope of change management
  • Review change management definitions

Module 2: Change Management Process Steps

  • Understand when to engage the change management process
  • Explore the change management process flow
  • Explore sources of change requests
  • Examine each process step in detail

Module 3: Process Roles and Responsibilities and Process Governance Policy

  • Explore the process RACI chart
  • Understand key roles and responsibilities in change management
  • Understand the need for polices governing the process execution

Module 4: Measuring the Process and Continual Improvement

  • Explore examples of best practice measurements for process performance
  • Examine the importance of continual improvement to the change management practice
HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description