The Principles of Incident Management expands the best practices elements of the Incident Management Practice. Additionally, this course provides a more detailed look at the Incident Management Process steps.
Discover why incident management is the cornerstone to managing and resolving issues reported by users and customer and is foundational to improving the support center’s performance. Incident Management is defined as, “restoring normal service as quickly as possible, with minimal disruption to the business.”
This 2-day class helps reinforce the importance of the Incident Management process in managing incidents from detection to resolution to restore services as quickly as possible for the affected user community. We present experience-based, practical guidance, and examples for successfully implementing best practice methodologies for incident management.
These scheduled workshops provide students with live, instructor-led training delivered by HDI faculty. Using web conferencing software, students interact with the instructor without ever leaving their desk.
View the Virtual Classroom FAQs
HDI can train your team at your facility, eliminating individual travel costs and putting more control in your hands.
HDI can certify your in-house instructor to deliver HDI courses to your staff. Purchase student kits, which include official HDI courseware and a certification exam, when training is scheduled.
This program is ideal for companies training more than 50 support staff annually and those that include HDI training and certification in their new-hire programs.
Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, , Virtual Classroom
Date: 6/7 - 6/9/11
Location: Los Angeles Airport Marriott Hotel 5855 West Century Blvd. Los Angeles, CA 90045