Service Level Management Principles expands the best practices elements of the Service Level Management Practice. Additionally, this course provides a more detailed look at the Service Level Management Practice activities.
Familiarize yourself with the benefits and value of operating a Service Level Management Practice within an organization. The Service Level Management Practice ensures a consistent approach to managing service and operational level agreements and targets.
This 2-day class helps reinforce the importance of the Service Level Management Practice. The Service Level Management Practice resources and capabilities are focused on setting clear business-based targets for service performance so that the delivery of a service can be properly assessed, monitored, and managed against these targets. We present experience-based, practical guidance, and examples for successfully implementing best practice methodologies for Service Level Management.
These scheduled courses provide students with live, instructor-led training delivered by HDI faculty. Using web conferencing software and an audio bridge, students interact with the instructor without ever leaving their desk.
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HDI can train your team at your facility, eliminating individual travel costs and putting more control in your hands.
Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, , Virtual Classroom
Date: 6/7 - 6/9/11
Location: Los Angeles Airport Marriott Hotel 5855 West Century Blvd. Los Angeles, CA 90045