HDI's content-rich, live webinars, presented by top industry experts and practitioners, cover industry best practices, emerging trends, and service leadership. These monthly webinars keep technical service and support professionals up to date on key issues and offer training on concepts critical to support organization effectiveness. Participate live on the day of the event or on-demand as your schedule permits.
with
,
Roy Atkinson
Oct 23, 2018 - 1:00 p.m. EST
Frustration and delay—known as friction—strongly affects employee satisfaction and overall morale. In this webinar, LogMeIn's Peter Zeinoun and HDI's Roy Atkinson will discuss how to lower the friction to keep employees working and more satisfied.
with
Roy Atkinson
,
Jeff Toister
Oct 3, 2018 - 1:00 p.m. EST
In this interactive webinar, Jeff Toister and Roy Atkinson will discuss practical ways to engage staff without spending a fortune.
with
Roy Atkinson
,
Vesna Soraic
Sep 25, 2018 - 1:00 p.m. EST
Learn what machine learning is and how it can benefit your organization's service management in this interview-style webinar.
with
,
Roy Atkinson
Aug 28, 2018 - 1:00 p.m. EST
Learn how concentrating on three aspects of employee experience can accelerate business performance.
with
Roy Atkinson
,
Jul 24, 2018 - 1:00 p.m. EST
Learn how to improve workforce productivity by reimagining how to deliver an "awesome" support experience for employees in this interview-style webinar.