HDI's content-rich, live webinars, presented by top industry experts and practitioners, cover industry best practices, emerging trends, and service leadership. These monthly webinars keep technical service and support professionals up to date on key issues and offer training on concepts critical to support organization effectiveness. Participate live on the day of the event or on-demand as your schedule permits.
with
Stephen Smith
,
Roy Atkinson
Jun 19, 2018 - 1:00 p.m. EST
Learn how new technologies both impact and enable the service and support center.
with
,
Leslie Cook
Jun 7, 2018 - 2:00 p.m. EST
HDI's industry awards acknowledge and celebrate professional achievement. Attend this webinar to hear from our 2018 Team Excellence Award winner, Optum, Inc.—their achievements, their challenges, their lessons learned.
with
,
Rob Allen
,
Brittany Muxlow
,
Kristin Luebke
,
Leslie Cook
Jun 6, 2018 - 2:00 p.m. EST
HDI's industry awards acknowledge and celebrate professional achievement. Attend this webinar to hear from our 2018 award winners—their achievements, their challenges, their lessons learned.
with
Roy Atkinson
,
May 23, 2018 - 1:00 p.m. EST
HDI’s Roy Atkinson and Samanage's Marc Stitt have extensive knowledge on service management principles and practices and their potential to improve service delivery for business units. In this interview-style webinar, they’ll show you how to apply these practices in your business.
with
,
Roy Atkinson
Apr 25, 2018 - 1:00 p.m. EST
LogMeIn's David Hayman, Rae Ann Bruno, and Roy Atkinson will discuss how to provide essential training for service and support leaders facing new or in-progress technology implementation in this interview-style webinar.