A December outage that affected mission-critical applications raises questions about the risks of overreliance on a handful of cloud providers.
Tag(s): supportworld, cloud, cloud computing
Date Published March 17, 2022 - Last Updated January 20, 2023
Best of HDI in 2022 - #7: HDI Thought Leader and Featured Contributor Doug Rabold discusses how the Service Level Agreement alone falls short, and how a dynamic agreement that focuses on experience can augment your relationship with your client.
Tag(s): best practice, supportworld, service level agreement
Date Published March 16, 2022 - Last Updated January 20, 2023
IT self service holds a lot of promise, but only if it meets the needs of your end user. Here are some tips for how to make that happen.
Tag(s): best practice, supportworld, self-service
Date Published March 15, 2022 - Last Updated January 20, 2023
Continuous improvement may seem like an overwhelming goal at first, but here are some concrete steps you can take to implement this process.
Tag(s): best practice, supportworld, continual service improvement
Date Published March 14, 2022 - Last Updated January 20, 2023
A former magician takes you behind the curtain of the simple steps to help your IT service and support organization get better.
Tag(s): best practice, supportworld, business intelligence
Date Published March 10, 2022 - Last Updated January 20, 2023
Manual tools to track service requests may seem like an affordable option for your service desk, but it’s good to look at all the organizational costs.
Tag(s): best practice, supportworld, business intelligence
Date Published March 10, 2022 - Last Updated January 20, 2023
By migrating from a traditional data center environment to a cloud environment, teams will be able to more easily optimize their workloads using the tools that cloud platforms provide.
Tag(s): best practice, supportworld, cloud
Date Published March 9, 2022 - Last Updated January 20, 2023
After a rigorous initial round of competition, we are pleased to announce this year’s finalists. See who made the cut!
Tag(s): best practice, supportworld
Date Published March 8, 2022 - Last Updated January 20, 2023
Everyone likes to talk about sustainable IT, but how many CIOs are actively including it as a priority? Here’s what’s holding companies back from investing in sustainability.
Tag(s): supportworld, cloud, cloud computing
Date Published February 24, 2022 - Last Updated January 20, 2023
The true test of leadership comes when team members are underperforming. How you approach the underperformer may make all the difference for your organization.
Tag(s): supportworld, leadership, best practice
Date Published February 23, 2022 - Last Updated January 20, 2023