The lack of skilled IT workers is hurting the deployment of emerging technology, according to a new survey from Gartner. In areas from cloud to cybersecurity, this crisis is expected to last for years to come.
Tag(s): best practice, supportworld, human resources
Date Published February 16, 2022 - Last Updated January 20, 2023
This simple approach challenges us to listen and observe closely to get to the root cause of why things go wrong in IT.
Tag(s): best practice, business intelligence, supportworld
Date Published February 15, 2022 - Last Updated January 20, 2023
We often consider ownership an individual responsibility rather than an organizational effort. Here’s why that should change, and how to start the process.
Tag(s): best practice, business intelligence, supportworld
Date Published February 14, 2022 - Last Updated January 20, 2023
With so many pieces of hardware and software licenses in use, it’s important to have a reliable way to track each asset through its full life cycle.
Tag(s): supportworld, asset management, best practice
Date Published February 9, 2022 - Last Updated January 20, 2023
A December outage that affected mission-critical applications raises questions about the risks of overreliance on a handful of cloud providers.
Tag(s): supportworld, cloud, cloud computing
Date Published February 9, 2022 - Last Updated January 20, 2023
A discussion of when’s a good time to look for outside IT help and when is a good time to build up your own capacity.
Tag(s): supportworld, capacity management, contracting
Date Published February 8, 2022 - Last Updated January 20, 2023
In part 1 of this two-part series on EX, we discuss how the pandemic has created a seismic shift in employee attitudes and increased global competition for IT service employees.
Tag(s): supportworld, employee engagement, employee satisfaction
Date Published February 1, 2022 - Last Updated January 20, 2023
In part 2 of this series on EX, we look at how the principles of ITIL 4 can help make a difference in retaining and recruiting your workforce.
Tag(s): supportworld, employee engagement, employee satisfaction
Date Published February 1, 2022 - Last Updated January 20, 2023
InformationWeek talks with Forrester VP Brandon Purcell on what change is in store in the coming year, and how companies will adapt.
Tag(s): supportworld, service management, automation
Date Published January 31, 2022 - Last Updated January 20, 2023
Digital solutions only work as well as those who are wielding these new tools. We must encourage team members to be flexible in their thinking and skillset.
Tag(s): business intelligence, training, supportworld
Date Published January 26, 2022 - Last Updated January 20, 2023