Leading the technical support field with tips and insights from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert in technical support and service management. Here you’ll find information on:
Beyond the archives of valuable content, new articles are released every week.
Enjoy reading about the topics covered in SupportWorld? Then join us for SupportWorld Live where we will bring together authors and practitioners to lead 80+ sessions on our industry’s most mission-critical topics.
Discover strategies for overcoming team challenges and driving success by leveraging...
Discover a practical framework for IT skill development, including setting learning...
Meet HDI's 2025 Top 25 Thought Leaders shaping the future of IT support and service...
Soft skills like leadership, adaptability, collaboration, and communication are vital...
From upgrading your self-service portal to investing in technology onboarding and peer...