Leading the technical support field with tips and insights from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert in technical support and service management. Here you’ll find information on:
Beyond the archives of valuable content, new articles are released every week.
Enjoy reading about the topics covered in SupportWorld? Then join us for SupportWorld Live where we will bring together authors and practitioners to lead 80+ sessions on our industry’s most mission-critical topics.
Explore the key lessons from Gilbert Brucken’s journey into AI for the service desk,...
Success in IT support isn't about luck—it’s about preparation. Discover eight proven...
Networking, knowledge sharing, and career advancement: Explore the power of HDI Local...
Discover practical tips to fast-track your IT career by enhancing both technical and...
Software, hardware, SaaS, cloud, peripherals… Check out the three questions you need...