Sticking one’s head in the sand when there’s news of new technology can only lead to more work in the long run for IT service and support operations.
Tag(s): supportworld, technology, automation
Date Published February 23, 2023 - Last Updated February 20, 2024
Automation may free up managers to practice a forgotten art of connecting deeply with their team members. Here is how to bone up on these skills.
Tag(s): supportworld, coaching, communications skills
Date Published February 22, 2023 - Last Updated February 20, 2024
Too many of us have an outdated concept of the level of sophistication of cybercrime organizations. That may put us at risk.
Tag(s): supportworld, technology, security management
Date Published February 15, 2023 - Last Updated February 16, 2023
Here are six things you can do to best position yourself to hit the ground running for this role, from HDI featured Contributor Pierre Bernard.
Tag(s): supportworld, support models, technology
Date Published February 14, 2023 - Last Updated February 16, 2023
Too often, IT departments attempt to simply keep the lights on when the business climate sours. Here is an argument for why that would be a mistake.
Tag(s): supportworld, business continuity planning, best practice
Date Published February 13, 2023 - Last Updated February 16, 2023
Too often, we feel that a performance review is just something that happens to us. HDI Featured Contributor Stephen Paskel has tips for taking ownership of the outcome.
Tag(s): supportworld, business intelligence, motivation
Date Published February 8, 2023 - Last Updated February 16, 2023
In a recent HDI webinar, three IT service and support thought leaders discuss changing expectations of the IT department.
Tag(s): supportworld, support models, technology
Date Published February 8, 2023 - Last Updated February 16, 2023
We’ve asked our thought leaders how to best safeguard their careers as AI goes mainstream. Here are some of their responses.
Tag(s): supportworld, support models, technology
Date Published February 7, 2023 - Last Updated February 16, 2023
We ask thought leaders in the IT service and support industries for their advice, as jobs are redefined and eliminated.
Tag(s): supportworld, technology, training
Date Published February 1, 2023 - Last Updated February 16, 2023
From a recent HDI webinar, we share a discussion of what IT departments need to do as their mission expands to include all facets of an organization’s success.
Tag(s): supportworld, support models, business alignment
Date Published January 31, 2023 - Last Updated February 16, 2023