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The Latest from SupportWorld

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Recent Trends in IT Service Management (ITSM)

Recent Trends in IT Service Management (ITSM)
Date Published July 31, 2024 - Last Updated January 7, 2025

18 Tips for New IT Support Professionals

18 Tips for New IT Support Professionals
Date Published July 24, 2024 - Last Updated January 7, 2025

The Only Metric That Matters: How to Optimize Service Desk ROI

The Only Metric That Matters: How to Optimize Service Desk ROI
Date Published July 24, 2024 - Last Updated January 7, 2025

The Only Metric That Matters: How to Optimize Service Desk ROI

The Only Metric That Matters: How to Optimize Service Desk ROI
Date Published July 24, 2024 - Last Updated January 7, 2025

Transforming IT Communication: Expert Insights from Roy Atkinson

Transforming IT Communication: Expert Insights from Roy Atkinson
Date Published July 17, 2024 - Last Updated January 7, 2025

Assuming Responsibility for a Struggling Service Desk

Assuming Responsibility for a Struggling Service Desk
Date Published July 17, 2024 - Last Updated January 7, 2025

Harnessing AI for Incident Management in ITSM

Discover how AI ITSM revolutionizes service management with smarter interfaces and streamlined processes for a more responsive digital future.
Date Published July 11, 2024 - Last Updated January 7, 2025

The Interplay of Culture Change and Organizational Change Management (OCM) in IT Service Management (ITSM) Projects

The Interplay of Culture Change and Organizational Change Management (OCM) in IT Service Management (ITSM) Projects
Date Published July 8, 2024 - Last Updated January 7, 2025

Revolutionizing the Incident Management Practice

Revolutionizing the Incident Management Practice
Date Published July 8, 2024 - Last Updated January 7, 2025

Goodbye, Desktop Support Team. Hello…

The traditional role of desktop support is evolving. Learn how to modernize and leverage human-centered design, digital employee experience, and ITSM practices.
Date Published July 8, 2024 - Last Updated January 7, 2025
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