How you label your tickets can determine what tickets remain in limbo. Here is a way to analyze your ticket labeling process.
Tag(s): supportworld, support models, technology
Date Published January 5, 2023 - Last Updated January 20, 2023
With the exponential growth of the use of cloud services, there have been a growing number of questions for how to maintain service with cloud solutions. Here, April Miller explores several concerns.
Tag(s): supportworld, support models, cloud
Date Published January 4, 2023 - Last Updated January 20, 2023
How you manage vendor relationships may make all the difference in CX. Here are some practical suggestions for how to maintain the right focus in the process.
Tag(s): supportworld, support models, technology
Date Published January 3, 2023 - Last Updated January 20, 2023
We share the IT service and support articles that resonated most with our readers. See which ones made the list.
Tag(s): best practice, supportworld
Date Published December 21, 2022 - Last Updated January 20, 2023
Sometimes, visionaries can get in their own way when they try to take control of an established IT organization. ITSM veteran Peter McGarahan shares three lessons.
Tag(s): supportworld, best practice, IT service management
Date Published December 21, 2022 - Last Updated January 20, 2023
A leader can’t lead if followers won’t follow, or if all the followers are fired. Here is how Elon Musk made a mistake in ignoring EX.
Tag(s): supportworld, best practice, IT service management
Date Published December 21, 2022 - Last Updated January 20, 2023
With input from our community poll, we celebrate those who have done great work to build the collective knowledge base of the IT service and support industries.
Tag(s): best practice, supportworld
Date Published December 21, 2022 - Last Updated January 20, 2023
See the IT service and support industry leaders who have agreed to contribute to our blog and help others grow in this ever-changing field.
Tag(s): supportworld, best practice, service strategy
Date Published December 19, 2022 - Last Updated January 20, 2023
Veteran IT service consultant Doug Rabold says that Musk may have a track record of leveling up startups. Twitter is not a startup, and Musk needs a different blueprint.
Tag(s): supportworld, best practice, service strategy
Date Published December 14, 2022 - Last Updated January 20, 2023
Change management expert Karen Ferris believes Musk’s missteps offer object lessons on what not to do when taking the reins of an organization.
Tag(s): supportworld, best practice, employee satisfaction
Date Published December 13, 2022 - Last Updated January 20, 2023