Find out which high performing IT service and support professionals were selected as a finalist for HDI’s Global Service and Support Awards. Winners will be announced at Supportworld Live.
Date Published April 25, 2024 - Last Updated January 7, 2025
Find out which high performing IT service and support teams and organizations were selected as a finalist for HDI’s Global Service and Support Awards. Winners will be announced at Supportworld Live.
Date Published April 25, 2024 - Last Updated January 7, 2025
Discover how AI ITSM revolutionizes service management with smarter interfaces and streamlined processes for a more responsive digital future.
Date Published April 18, 2024 - Last Updated January 7, 2025
Enhancing the Call Center Agent Experience: The AI Game-Changer
Date Published April 18, 2024 - Last Updated January 7, 2025
Here's Why You Treat End-User Escalations Seriously
Date Published April 12, 2024 - Last Updated January 7, 2025
Here's How You Turn Around A Failing Team
Date Published April 12, 2024 - Last Updated January 7, 2025
Avoid Metrics Overload - Striking the Balance for Value Realization
Date Published April 4, 2024 - Last Updated January 7, 2025
Generative AI: Psychotherapy, Shia LaBeouf, Disney Princesses & A Leaders Guide To Hope (PART I)
Date Published April 4, 2024 - Last Updated January 7, 2025
Resistance to Resilience: Overcoming Cultural Roadblocks When Implementing AI
Date Published April 4, 2024 - Last Updated January 7, 2025
Unlocking Continual Improvement in your Key Process Areas
Date Published April 1, 2024 - Last Updated January 7, 2025