Leading the technical support field with tips and insights from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert in technical support and service management. Here you’ll find information on:
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Learn different approaches to calculating cost per call in help desk environments,...
Share your expertise at SupportWorld Live! Submit a proposal to speak and inspire...
Do you have Crossed Arms Syndrome? Learn how your body language hinders communication...
Are you ready to witness the future of IT service management? If so, you don’t want to...
Master cross-departmental collaboration with Enterprise Service Management (ESM)....