Discover the benefits of shifting away from metric-driven feedback and how to implement a more positive approach. Join Calen Sifferman's session at HDI's Service Management World to gain valuable insights and practical strategies.
Tag(s): supportworld, support models, best practice
Date Published September 3, 2024 - Last Updated September 3, 2024
This article discusses the importance of setting realistic expectations for Generative AI in IT support, drawing parallels to past AI developments and emphasizing the enduring value of human connection in service delivery.
Tag(s): research, self-service tools, supportworld, artificial intelligence, technology
Date Published September 3, 2024 - Last Updated September 3, 2024
Learn about essential leadership activities and principles and discover how to measure and improve leadership style for organizational success.
Tag(s): supportworld, leadership
Date Published August 29, 2024 - Last Updated September 16, 2024
Artificial intelligence (AI) is revolutionizing the contact center and IT service desk sectors, yet many organizations are just beginning to navigate this transformative journey. While AI promises enhanced workforce efficiency and improved customer value, achieving full integration and maturity...
Tag(s): research, self-service tools, supportworld, artificial intelligence, technology
Date Published August 26, 2024 - Last Updated September 10, 2024
Generative AI: Psychotherapy, Shia LaBeouf, Disney Princesses & A Leaders Guide to Hope (PART II)
Rocky McGuire
In part one of this series, we discussed what leaders are facing when it comes to Generative AI. Looking at the IT support landscape related to Generative AI — there are two...
Tag(s): research, self-service tools, supportworld, artificial intelligence, technology
Date Published August 26, 2024 - Last Updated September 3, 2024
Discover best practices for standardizing, automating, and enabling your change management practices to meet modern business demands.
Tag(s): supportworld, support models, best practice
Date Published August 26, 2024 - Last Updated August 26, 2024
Meet Tony North, a featured speaker at HDI's Service Management World! Tony's session, "Agile Framework with Lean Methodologies," offers valuable strategies for IT and service management professionals.
Tag(s): supportworld, support models, best practice
Date Published August 26, 2024 - Last Updated August 20, 2024
Adopting Enterprise Service Management is more than applying ITSM principles across the organization. Use these nine recommendations to set on the right path!
Tag(s): supportworld, support models, best practice
Date Published August 23, 2024 - Last Updated August 23, 2024
Learn how you can bridge the communication gap in your organization.
Tag(s): supportworld, support models, best practice
Date Published August 19, 2024 - Last Updated August 19, 2024
Discover how one leader turned a struggling service desk into a high-performing team. This inspiring account reveals innovative tactics to slash backlogs, streamline processes, and ignite team spirit - essential reading for IT leaders who face growth challenges."
Tag(s): supportworld, support models, best practice
Date Published August 13, 2024 - Last Updated August 14, 2024