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SupportWorld

Get the latest technical support and service management insights online, in-person, and in your inbox.

Leading the technical support field with tips and insights from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert in technical support and service management. Here you’ll find information on:

  • Strategy and best practices
  • Processes and procedures
  • Service management
  • Knowledge management
  • Technology
  • Workforce management
  • Customer Experience
  • Technical support
  • Metrics and measurements

Beyond the archives of valuable content, new articles are released every week.

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The Latest from SupportWorld

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Goodbye, Desktop Support Team. Hello…
Goodbye, Desktop Support Team. Hello…
Tag(s): supportworld, ITSM, service management, ITIL, process management, process-improvement, practices and processes, framework and methodologies, continual service improvement
Date Published July 8, 2024 - Last Updated August 8, 2024
 
The State of Technical Support in 2024: Key Takeaways
The State of Technical Support in 2024: Key Takeaways
Tag(s): supportworld, artificial intelligence, ITSM, service management, ITIL, business value, future of support
Date Published June 21, 2024 - Last Updated August 8, 2024
 
Become an HDI Featured Contributor in 2024!
Now’s your chance to join a blogging team of IT service and support professionals who share their knowledge with the community!
Tag(s): supportworld, business intelligence, professional development
Date Published June 13, 2024 - Last Updated June 13, 2024
 
Five Reasons Why The IT Experience Sucks
Five Reasons Why The IT Experience Sucks
Tag(s): supportworld, support models, service design, service catalog, service level agreement, service level, service strategy, service management
Date Published June 13, 2024 - Last Updated August 8, 2024
 
Good Leaders Ask the Right Questions
Good Leaders Ask the Right Questions
Tag(s): supportworld, support models, service design, service catalog, service level agreement, service level, service strategy, service management
Date Published June 10, 2024 - Last Updated August 8, 2024
 
The Paradox of Incident Management
The Paradox of Incident Management
Tag(s): supportworld, support models, service design, service catalog, service level agreement, service level, service strategy, service management
Date Published June 10, 2024 - Last Updated August 8, 2024
 
Oxytocin of a Handshake: The Power of Human Connection
Oxytocin of a Handshake: The Power of Human Connection
Tag(s): service management, best practice, infrastructure management, ITSM, supportworld, performance management
Date Published June 3, 2024 - Last Updated August 8, 2024
 
Is Your Organization Delivering ‘Real’ Service Management – Or Just Lip Service?
Tag(s): supportworld, support models, service design, service catalog, service level agreement, service level, service strategy, service management
Date Published June 3, 2024 - Last Updated August 8, 2024
 
How to Optimize Deskside Support in The Time of Hybrid Work
How to Optimize Deskside Support in The Time of Hybrid Work
Tag(s): supportworld, support models, service design, service catalog, service level agreement, service level, service strategy, service management
Date Published May 28, 2024 - Last Updated August 8, 2024
 
The Balancing Act of Enhancing Customer Experience and Employee Engagement Amidst Cost-Cutting Pressures in ITSM
The Balancing Act of Enhancing Customer Experience and Employee Engagement Amidst Cost-Cutting Pressures in ITSM
Tag(s): supportworld, business continuity planning
Date Published May 20, 2024 - Last Updated August 8, 2024
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