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SupportWorld

Get the latest technical support and service management insights online, in-person, and in your inbox.

Leading the technical support field with tips and insights from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert in technical support and service management. Here you’ll find information on:

  • Strategy and best practices
  • Processes and procedures
  • Service management
  • Knowledge management
  • Technology
  • Workforce management
  • Customer Experience
  • Technical support
  • Metrics and measurements

Beyond the archives of valuable content, new articles are released every week.

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The Latest from SupportWorld

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You’ve Planned, You’ve Built, Now Use It – The Customer Success Journey Using, Delivering and Supporting Value Streams
You’ve Planned, You’ve Built, Now Use It – The Customer Success Journey Using, Delivering and Supporting Value Streams
Tag(s): supportworld, ITSM, service management, process management, process-improvement, practices and processes
Date Published April 25, 2024 - Last Updated August 8, 2024
 
The 2024 HDI Global Service and Support Award Finalists for the Team and Organizational Categories Announced!
Find out which high performing IT service and support teams and organizations were selected as a finalist for HDI’s Global Service and Support Awards. Winners will be announced at Supportworld Live.
Tag(s): supportworld, support models, best practice
Date Published April 25, 2024 - Last Updated August 8, 2024
 
The 2024 HDI Global Service and Support Awards Finalists for the Individual Categories Announced!
Find out which high performing IT service and support professionals were selected as a finalist for HDI’s Global Service and Support Awards. Winners will be announced at Supportworld Live.
Tag(s): supportworld, support models, best practice
Date Published April 25, 2024 - Last Updated August 8, 2024
 
AI in ITSM: Where We Are and Where We'll Go in the Future
Discover how AI ITSM revolutionizes service management with smarter interfaces and streamlined processes for a more responsive digital future.
Tag(s): supportworld, artificial intelligence, business value, IT service management, productivity
Date Published April 18, 2024 - Last Updated August 8, 2024
 
Enhancing the Call Center Agent Experience: The AI Game-Changer
Enhancing the Call Center Agent Experience: The AI Game-Changer
Tag(s): supportworld, artificial intelligence, business value, IT service management, productivity
Date Published April 18, 2024 - Last Updated August 8, 2024
 
Here's Why You Treat End-User Escalations Seriously
Here's Why You Treat End-User Escalations Seriously
Tag(s): supportworld, support models, service design, service catalog, service level agreement, service level, service strategy, service management
Date Published April 12, 2024 - Last Updated August 8, 2024
 
Here's How You Turn Around A Failing Team
Here's How You Turn Around A Failing Team
Tag(s): supportworld, business value, asset management, culture, employee engagement
Date Published April 12, 2024 - Last Updated August 8, 2024
 
Avoid Metrics Overload - Striking the Balance for Value Realization
Avoid Metrics Overload - Striking the Balance for Value Realization
Tag(s): service strategy, service management, best practice, infrastructure management, ITSM, supportworld
Date Published April 4, 2024 - Last Updated August 8, 2024
 
Generative AI: Psychotherapy, Shia LaBeouf, Disney Princesses & A Leaders Guide To Hope (PART I)
Generative AI: Psychotherapy, Shia LaBeouf, Disney Princesses & A Leaders Guide To Hope (PART I)
Tag(s): research, self-service tools, supportworld, artificial intelligence, technology
Date Published April 4, 2024 - Last Updated August 8, 2024
 
Resistance to Resilience: Overcoming Cultural Roadblocks When Implementing AI
Resistance to Resilience: Overcoming Cultural Roadblocks When Implementing AI
Tag(s): supportworld, support models, service design, service level agreement, service strategy, service management, technology
Date Published April 4, 2024 - Last Updated August 8, 2024
Previous1...789...137Next