Explore the 2025 HDI Global Service and Support Awards finalists, showcasing top talent and innovation in service management. Winners will be announced May 21 at SupportWorld Live in Las Vegas.
Date Published February 6, 2025 - Last Updated January 7, 2026
Discover Jeff Rumburg’s expert advice on IT support success, including key metrics to track, surprising AI trends, and the importance of turning data into actionable insights.
Date Published February 5, 2025 - Last Updated January 7, 2026
Discover the evolution from Generative AI to Agentic AI in IT support. Learn how Agentic AI acts independently, enabling seamless task execution, and why it’s the future of technology support.
Date Published February 4, 2025 - Last Updated January 7, 2026
Discover why humanizing the service desk is essential for building trust, enhancing consumer experiences, and empowering both agents and customers to create meaningful connections
Date Published February 3, 2025 - Last Updated January 7, 2026
Explore insights from ITSM thought leader David Barrow on career development, mentoring, and fostering innovation in service management.
Date Published January 31, 2025 - Last Updated January 7, 2026
Discover strategies for overcoming team challenges and driving success by leveraging the Tuckman Model for group development.
Date Published January 30, 2025 - Last Updated January 7, 2026
Discover a practical framework for IT skill development, including setting learning goals, delivering presentations, and reinforcing knowledge. Explore strategies to overcome challenges like time constraints and resource limitations while fostering a culture of continuous learning and growth.
Date Published January 28, 2025 - Last Updated January 7, 2026
Meet HDI's 2025 Top 25 Thought Leaders shaping the future of IT support and service management. Celebrate their innovation, leadership, and impact on the industry!
Date Published January 27, 2025 - Last Updated January 7, 2026
Soft skills like leadership, adaptability, collaboration, and communication are vital for long-term success in IT support—learn how to sharpen yours today!
Date Published January 22, 2025 - Last Updated January 7, 2026
From upgrading your self-service portal to investing in technology onboarding and peer collaboration, discover actionable goals to enhance your support infrastructure and meet evolving customer needs.
Date Published January 21, 2025 - Last Updated January 7, 2026