Discover how generative AI and robotics are transforming enterprise support by automating tasks, enhancing efficiency, and improving employee experiences. Learn practical tips to integrate AI for IT, HR, finance, and beyond.
Tag(s): supportworld, artificial intelligence, automation, service management
Date Published January 2, 2025 - Last Updated December 20, 2024
Discover how the Data Cloud empowers organizations to build long-lasting customer success. Learn how to leverage real-time intelligence, predictive analytics, and data-driven insights to improve customer satisfaction, retention, and growth.
Tag(s): supportworld, artificial intelligence, IT service management, cloud
Date Published December 5, 2024 - Last Updated December 9, 2024
Master cross-departmental collaboration with Enterprise Service Management (ESM). Learn how to break down silos, align teams, and improve efficiency. Discover the benefits of collaboration, best practices, and essential tools.
Tag(s): supportworld, collaboration
Date Published October 7, 2024 - Last Updated October 7, 2024
New mobile trends present serious opportunities for businesses and IT departments—and serious risks for those that turn a blind eye to the evolving mobility landscape.
Tag(s): white paper, mobility, devops, internet of things, technology
Date Published September 10, 2024 - Last Updated September 10, 2024
This article discusses the importance of setting realistic expectations for Generative AI in IT support, drawing parallels to past AI developments and emphasizing the enduring value of human connection in service delivery.
Tag(s): research, self-service tools, supportworld, artificial intelligence, technology
Date Published September 3, 2024 - Last Updated September 3, 2024
Artificial intelligence (AI) is revolutionizing the contact center and IT service desk sectors, yet many organizations are just beginning to navigate this transformative journey. While AI promises enhanced workforce efficiency and improved customer value, achieving full integration and maturity...
Tag(s): research, self-service tools, supportworld, artificial intelligence, technology
Date Published August 26, 2024 - Last Updated September 10, 2024
Generative AI: Psychotherapy, Shia LaBeouf, Disney Princesses & A Leaders Guide to Hope (PART II)
Rocky McGuire
In part one of this series, we discussed what leaders are facing when it comes to Generative AI. Looking at the IT support landscape related to Generative AI — there are two...
Tag(s): research, self-service tools, supportworld, artificial intelligence, technology
Date Published August 26, 2024 - Last Updated September 3, 2024
Generative AI: Psychotherapy, Shia LaBeouf, Disney Princesses & A Leaders Guide To Hope (PART I)
Tag(s): research, self-service tools, supportworld, artificial intelligence, technology
Date Published April 4, 2024 - Last Updated August 8, 2024
Resistance to Resilience: Overcoming Cultural Roadblocks When Implementing AI
Tag(s): supportworld, support models, service design, service level agreement, service strategy, service management, technology
Date Published April 4, 2024 - Last Updated August 8, 2024
Mobilizing IT Support for Deskless Workers
Tag(s): supportworld, business continuity planning, byod, it governance, mobility
Date Published March 15, 2024 - Last Updated August 8, 2024