Inaccessible data can be worse than nothing. Here is how to address the issue.
Tag(s): supportworld, support models, technology
Date Published July 5, 2023 - Last Updated February 20, 2024
With the rising popularity of generative AI, such as ChatGPT, cybercriminals are likely to exploit its capabilities for convincing phishing scams and in-depth vulnerability research.
Tag(s): supportworld, support models, technology
Date Published June 28, 2023 - Last Updated February 20, 2024
An argument that ITIL® version 4 does IT a service by focusing on the human component of this working system.
Tag(s): supportworld, support models, technology
Date Published June 27, 2023 - Last Updated February 20, 2024
Doug Rabold takes stock of his past year in the IT service and support industry after talking openly about being neurodivergent.
Tag(s): supportworld, support models, technology
Date Published June 26, 2023 - Last Updated February 20, 2024
Following these seven tips will raise your chances of getting hired in the IT space.
Tag(s): supportworld, support models, technology
Date Published June 21, 2023 - Last Updated February 20, 2024
As the weather heats up, our focus dims. Here is how to keep your team engaged.
Tag(s): supportworld, support models, technology
Date Published June 20, 2023 - Last Updated February 20, 2024
Few, if any, are born with leadership skills fully formed. For the rest of us, we need practice.
Tag(s): supportworld, support models, technology
Date Published June 19, 2023 - Last Updated February 20, 2024
We ask a few questions of Carol E. Williams, Service Management Office, Princeton University Office of Information Technology and a member of the HDI Strategic Advisory Board.
Tag(s): supportworld, support models, technology
Date Published June 14, 2023 - Last Updated February 20, 2024
Here is a practical framework based on trustworthy data to ensure that the output of automation is reliable.
Tag(s): supportworld, support models, technology
Date Published June 12, 2023 - Last Updated February 20, 2024
Here’s how to improve the decision-making process to game out whether an out-of-the-box solution will improve CX and EX.
Tag(s): supportworld, support models, technology
Date Published June 12, 2023 - Last Updated February 20, 2024