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Previous meeting presentations:
-
Whiteboard Session & Election Meeting on June 13, 2014 at Salute, Hartford, CT
-
Optimizing Your website for mobile, May 2014, presented by
Rob Hubley from Randstad Technologies
-
Right Process in September 2013, presetned by Lisa Welsher
-
Life Management & Career Development on May18, 2012
presented by Karen Senteio from
VERVE, Life
Reinvention Coaching Services . Here is a link to
their monthly
Newsletter.
-
Working Alone Can Get you Into Trouble on March16, 2012
presented by Tom Smetana from
Technicsoure, a Ranstad company
-
Communication &
Effective Emails on January 20, 2012 presented by Mia Melanson from
Performance Consulting
-
Balanced Scorecard on October 28, 2011 presented by George
Comenale from Travelers.
-
Virtualization on September 23, 2011 presented by Jim
Sanzone from EMC.
-
Leadership Presentation on May 20, 2011 presented by
David Hasenbalg from
Customized Solutions LLC. David also provided a document
called
Email Communications for Each Social Style.
-
Customer Service Presentation March 2011 presented by Mia Melanson from
Performance Consulting
- Quality Control Presentation
by George Comenale. This slideshow was put together using
feedback from Diana Culver of Travelers, Nicole Grasso of Mass
Mutual, and Jocelyn DeMaio of The Hartford.
- Career Development: The 5 Big Things to Think About - May 2009
Carol Pride, Mohegan Sun CIO and Senior VP
- The
BSM
Airport Simulation - Put ITIL into Practice - April 2009
Nikki Haase and Peter Weger of
RightStar
Systems
- Motivating and Inspiring Excellence: How to Prevent Analysts
from Burning Out - February 2009 Mia Melanson of
Performance
Consulting
- Officer's planning meeting - January 2009
- Year-end gathering and announcement of the 2008 Analyst of the
Year award winner - December 2008
- Generation Y round table discussion - November 2008, John
Migliazza
-
Metrics and
Reporting - September 2008, Seth Hoffman
-
FCR
& The
Solve Rate Philosophy - May 2008, Seth Hoffman
- April 2008, Fred Van Bennekom
-
Working
Alone Can Get You in Trouble - March 2008, Tom Smetana
- Help, My Team Has Issues - February 2008, Allison Babb
-
eSupport
Tools - November 2007, Tom Smetana
-
Motivation:
Executing The Fundamentals Brilliantly - September 2007, Mia
Melanson
-
The
Human Factor - February 2007, Ric Mims
-
Root
Cause Failure Analysis - September 2006, Hayyal Ighneim
-
Working
With Support Teams Beyond The Service Desk - May 2006, Char
LaBounty
-
Measurements
And Reports - March 2005, Lisa Welsher
-
How
Leaders Lead and Effect Change - February 2005, Mia Melanson
-
Secrets
Of the Caterpillar - January 2005, Deborah Cox
-
Change
Management - December 2004, Carl Anderson & Brian Cotter
-
Future
Direction of the Help Desk - September 2004, Lisa Welsher
-
Run
It Like A Business! - September 2003, Lisa Welsher
-
Managing
Stress and Change - November 2002, Mia Melanson
-
Surveying
Your Customers - September 2002, Fred Van Bennekom
-
Mergers
and Acquisitions - May 2002, Lisa Welsher
-
Help
Desk Monitoring - April 2002, Lisa Ann Fottrell
-
Metrics
Reporting - March 2002, Jason Turner
-
Root
Cause Analysis - February 2002, Jason Turner
-
Marketing
Your Help Desk - January 2002, Lisa Welsher
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