Don't let the end of the year catch your service desk off guard. This comprehensive checklist will guide you through essential tasks like code freezes, stakeholder communication, internal audits, resource planning, and more.
Tag(s): supportworld
Date Published November 5, 2024 - Last Updated November 5, 2024
Struggling with team dynamics? Learn how to foster collaboration, resolve conflicts, and build high-performing teams. Discover effective strategies for improving communication, leveraging diverse skill sets, and creating a positive team culture.
Tag(s): supportworld, culture, leadership
Date Published November 4, 2024 - Last Updated November 4, 2024
Struggling with Change Management? Discover 3 actionable tips to streamline your process, reduce risks, and improve IT service delivery. Learn how to simplify change types, establish a basic CAB, and track key metrics to drive success.
Tag(s): supportworld, best practice, change management
Date Published November 4, 2024 - Last Updated November 4, 2024
Nominations are open for HDI's 2025 Top Thought Leaders program, offering recognition, networking, and professional development for IT service management leaders.
Tag(s): supportworld, best practice, culture
Date Published October 30, 2024 - Last Updated October 30, 2024
Discover how one IT leader transformed a struggling service desk culture. Learn about the importance of prioritizing internal customers, setting a strong example, and fostering a culture of service excellence.
Tag(s): supportworld, service desk, culture
Date Published October 30, 2024 - Last Updated October 30, 2024
Learn how aligning your IT team's culture with change initiatives can accelerate transformations and overcome the challenges of legacy behaviors with these five practical steps.
Tag(s): supportworld, change management, culture
Date Published October 29, 2024 - Last Updated October 29, 2024
Learn different approaches to calculating cost per call in help desk environments, from basic formulas to advanced cost-based accounting principles. Industry experts share insights on tracking split time, measuring true support costs, and using metrics effectively.
Tag(s): supportworld, cost per ticket, KPI
Date Published October 17, 2024 - Last Updated October 17, 2024
Share your expertise at SupportWorld Live! Submit a proposal to speak and inspire others, grow your network, and establish yourself as a thought leader in IT service and support.
Tag(s): supportworld, support models, best practice
Date Published October 16, 2024 - Last Updated October 22, 2024
Do you have Crossed Arms Syndrome? Learn how your body language hinders communication and improve your customer service skills by addressing nonverbal cues.
Tag(s): supportworld, customer satisfaction, communications skills, customer experience, customer service
Date Published October 10, 2024 - Last Updated October 10, 2024
Are you ready to witness the future of IT service management? If so, you don’t want to miss this session with Jeff Rumburg, managing partner at MetricNet, LLC during HDI's Service Management World, Nov. 17-21 in Orlando.
Tag(s): supportworld, support models, artificial intelligence
Date Published October 8, 2024 - Last Updated October 8, 2024