Collaboration doesn’t happen by itself - it is fostered across the organization. Here is how technology can help an organization facilitate this process.
Tag(s): supportworld, support models, technology
Date Published December 13, 2022 - Last Updated January 20, 2023
In preparation for Service Management World in Orlando mid-November, HDI thought leader Doug Rabold reflects on the new landscape of the post-pandemic conference scene.
Tag(s): supportworld, support models, technology
Date Published November 8, 2022 - Last Updated January 20, 2023
The new work environment requires a thoughtful reappraisal of how best to support your team and maintain company culture. Here is what to consider.
Tag(s): communications skills, communications technology, supportworld
Date Published September 27, 2022 - Last Updated January 20, 2023
Remote work can be lonely. Here are some practical steps to take to ensure that everyone feels connected on your team.
Tag(s): supportworld, process, remote support tools
Date Published September 26, 2022 - Last Updated January 20, 2023
In this IndustryVoices piece, Venkat Balasubramanian, Vice President of Product Management at Freshworks discusses how industries can best integrate automation in the future of IT service.
Tag(s): supportworld, culture, automation
Date Published August 31, 2022 - Last Updated January 20, 2023
For true transformative change to take hold, it requires a fundamental redefinition of what IT service management is. Also, it’s not a one-and-done process.
Tag(s): supportworld, technology, automation
Date Published August 30, 2022 - Last Updated January 20, 2023
In this IndustryVoices piece, Chad Haftorson of Freshworks discusses the promise of AI and Machine Learning in the new working landscape.
Tag(s): supportworld, technology, automation
Date Published August 29, 2022 - Last Updated January 20, 2023
We’ve asked thought leaders in the IT service and support industry to share their tips on what has worked for them in this new, dispersed work environment.
Tag(s): supportworld, employee engagement, remote support tools
Date Published August 8, 2022 - Last Updated January 20, 2023
It is past time to do inventory of your legacy devices and make a plan to upgrade what is needed.
Tag(s): supportworld, support models, technology
Date Published July 20, 2022 - Last Updated July 19, 2022
The State of Tech Support in 2022 is an invaluable resource as you plan for an uncertain future. And it is available to all HDI community members for free.
Tag(s): supportworld, support models, technology
Date Published July 19, 2022 - Last Updated July 21, 2022