Too many believe that these concepts aren’t compatible within the agile framework. Here is a guide for how to make it all work.
Tag(s): supportworld, agile, support models
Date Published May 11, 2022 - Last Updated January 20, 2023
We asked thought leaders in the industry what the future will look like when AI and automation handle much of what is now lower-level ticket requests.
Tag(s): supportworld, IT service management, automation
Date Published May 10, 2022 - Last Updated January 20, 2023
It turns out that the strategy for supporting a remote and hybrid workforce overlap with best practices for transformative IT organizations.
Tag(s): supportworld, best practice, remote support tools
Date Published April 14, 2022 - Last Updated January 20, 2023
A December outage that affected mission-critical applications raises questions about the risks of overreliance on a handful of cloud providers.
Tag(s): supportworld, cloud, cloud computing
Date Published March 17, 2022 - Last Updated January 20, 2023
By migrating from a traditional data center environment to a cloud environment, teams will be able to more easily optimize their workloads using the tools that cloud platforms provide.
Tag(s): best practice, supportworld, cloud
Date Published March 9, 2022 - Last Updated January 20, 2023
Everyone likes to talk about sustainable IT, but how many CIOs are actively including it as a priority? Here’s what’s holding companies back from investing in sustainability.
Tag(s): supportworld, cloud, cloud computing
Date Published February 24, 2022 - Last Updated January 20, 2023
A December outage that affected mission-critical applications raises questions about the risks of overreliance on a handful of cloud providers.
Tag(s): supportworld, cloud, cloud computing
Date Published February 9, 2022 - Last Updated January 20, 2023
InformationWeek talks with Forrester VP Brandon Purcell on what change is in store in the coming year, and how companies will adapt.
Tag(s): supportworld, service management, automation
Date Published January 31, 2022 - Last Updated January 20, 2023
In a digital and remote age, it’s often more difficult than ever to be understood. Here are some tips to improve your chances with colleagues and clients.
Tag(s): best practice, business intelligence, communications skills, communications technology, supportworld
Date Published January 18, 2022 - Last Updated January 20, 2023
Best of HDI in 2021 - #8: On the surface, it would seem the two concepts are diametrically opposed. However, as both have evolved and been integrated into the workplace, the distance between the two has closed. Here’s an argument for how to make both work for you.
Tag(s): supportworld, service quality, best practice, agile, ITIL
Date Published December 15, 2021 - Last Updated January 20, 2023