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HDI Course Calendar

At HDI, our core focus is on assisting our customers with meeting their business goals and determining how to best add value to their stakeholders. Our core priority on service and support will not change; in fact we are growing our portfolio in the area of service management to help our customers expand and optimize their capabilities. We have the ability to educate in the areas of support center and service management with our industry leading workshops, certification, events, community, consulting and assessment services.

For over 35 years, HDI has partnered with thousands of organizations to improve their performance by elevating their people, process, and strategy. We look forward to seeing you at one of our industry leading training courses or events.

Don't see a session that fits your schedule? Please click here to request private training for your organization.

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Aug 22, 2025 - Aug 22, 2025
HDI, Virtual Classroom 		HDI Customer Service Representative Before Jun 27, 2025:
Price: $899.00


On or after Jun 27, 2025:
Price: $999.00
Aug 26, 2025 - Aug 27, 2025
HDI, Virtual Classroom 		Service Level Management Principles Before Jul 01, 2025:
Price: $1,829.00


On or after Jul 01, 2025:
Price: $1,929.00
Aug 27, 2025 - Aug 28, 2025
HDI, Virtual Classroom 		Foundations in Service and Support Metrics Before Jul 02, 2025:
Price: $1,829.00


On or after Jul 02, 2025:
Price: $1,929.00
Aug 29, 2025 - Aug 29, 2025
HDI, Virtual Classroom 		Experience Essentials Before Jul 04, 2025:
Price: $899.00


On or after Jul 04, 2025:
Price: $999.00
Sep 04, 2025 - Sep 05, 2025
HDI, Virtual Classroom 		HDI Support Center Analyst Before Jul 10, 2025:
Price: $1,599.00


On or after Jul 10, 2025:
Price: $1,699.00
Sep 08, 2025 - Sep 10, 2025
HDI, Virtual Classroom 		HDI Support Center Manager Before Jul 14, 2025:
Price: $2,199.00


On or after Jul 14, 2025:
Price: $2,299.00
Sep 10, 2025 - Sep 12, 2025
HDI, Virtual Classroom 		ITIL® 4 Foundation Before Jul 16, 2025:
Price: $1,999.00


On or after Jul 16, 2025:
Price: $2,099.00
Sep 11, 2025 - Sep 12, 2025
HDI, Virtual Classroom 		HDI Desktop Advanced Support Technician Before Jul 17, 2025:
Price: $1,699.00


On or after Jul 17, 2025:
Price: $1,799.00
Sep 16, 2025 - Sep 17, 2025
HDI, Virtual Classroom 		HDI Support Center Team Lead Before Jul 22, 2025:
Price: $1,799.00


On or after Jul 22, 2025:
Price: $1,899.00
Sep 17, 2025 - Sep 19, 2025
HDI, Virtual Classroom 		KCS Principles Before Jul 23, 2025:
Price: $1,899.00


On or after Jul 23, 2025:
Price: $1,999.00
Sep 18, 2025 - Sep 19, 2025
HDI, Virtual Classroom 		Troubleshooting and Problem-Solving Bootcamp Before Jul 24, 2025:
Price: $1,699.00


On or after Jul 24, 2025:
Price: $1,799.00
Sep 24, 2025 - Sep 26, 2025
HDI, Virtual Classroom 		HDI Support Center Director Before Jul 30, 2025:
Price: $1,799.00


On or after Jul 30, 2025:
Price: $2,899.00
Sep 24, 2025 - Sep 25, 2025
HDI, Virtual Classroom 		Problem Management Principles Before Jul 30, 2025:
Price: $1,829.00


On or after Jul 30, 2025:
Price: $1,929.00
Sep 29, 2025 - Oct 01, 2025
HDI, Virtual Classroom 		Experience Foundation Before Aug 04, 2025:
Price: $1,899.00


On or after Aug 04, 2025:
Price: $1,999.00
Sep 29, 2025 - Sep 30, 2025
HDI, Virtual Classroom 		Incident Management Principles Before Aug 04, 2025:
Price: $1,829.00


On or after Aug 04, 2025:
Price: $1,929.00
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HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description