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HDI Course Calendar

At HDI, our core focus is on assisting our customers with meeting their business goals and determining how to best add value to their stakeholders. Our core priority on service and support will not change; in fact we are growing our portfolio in the area of service management to help our customers expand and optimize their capabilities. We have the ability to educate in the areas of support center and service management with our industry leading workshops, certification, events, community, consulting and assessment services.

For over 35 years, HDI has partnered with thousands of organizations to improve their performance by elevating their people, process, and strategy. We look forward to seeing you at one of our industry leading training courses or events.

Don't see a session that fits your schedule? Please click here to request private training for your organization.

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Nov 03, 2025 - Nov 05, 2025
HDI, Virtual Classroom 		Artificial Intelligence in the Support Organization Before Sep 08, 2025:
Price: $1,829.00


On or after Sep 08, 2025:
Price: $1,929.00
Nov 04, 2025 - Nov 05, 2025
HDI, Virtual Classroom 		HDI Support Center Analyst Before Sep 09, 2025:
Price: $1,599.00


On or after Sep 09, 2025:
Price: $1,699.00
Nov 05, 2025 - Nov 07, 2025
HDI, Virtual Classroom 		HDI Support Center Manager Before Sep 10, 2025:
Price: $2,199.00


On or after Sep 10, 2025:
Price: $2,299.00
Nov 10, 2025 - Nov 10, 2025
HDI, Virtual Classroom 		Experience Essentials Before Sep 15, 2025:
Price: $899.00


On or after Sep 15, 2025:
Price: $999.00
Nov 10, 2025 - Nov 12, 2025
HDI, Virtual Classroom 		ITIL® 4 Foundation Before Sep 15, 2025:
Price: $2,399.00


On or after Sep 15, 2025:
Price: $2,499.00
Nov 12, 2025 - Nov 13, 2025
HDI, Virtual Classroom 		Troubleshooting and Problem-Solving Bootcamp Before Sep 17, 2025:
Price: $1,699.00


On or after Sep 17, 2025:
Price: $1,799.00
Nov 12, 2025 - Nov 13, 2025
HDI, Virtual Classroom 		Foundations in Service and Support Metrics Before Sep 17, 2025:
Price: $1,829.00


On or after Sep 17, 2025:
Price: $1,929.00
Nov 18, 2025 - Nov 19, 2025
HDI, Virtual Classroom 		Change Management Principles Before Sep 23, 2025:
Price: $1,829.00


On or after Sep 23, 2025:
Price: $1,929.00
Nov 19, 2025 - Nov 20, 2025
HDI, Virtual Classroom 		HDI Support Center Team Lead Before Sep 24, 2025:
Price: $1,799.00


On or after Sep 24, 2025:
Price: $1,899.00
Nov 20, 2025 - Nov 21, 2025
HDI, Virtual Classroom 		HDI Desktop Advanced Support Technician Before Sep 25, 2025:
Price: $1,699.00


On or after Sep 25, 2025:
Price: $1,799.00
Dec 01, 2025 - Dec 02, 2025
HDI, Virtual Classroom 		Problem Management Principles Before Oct 06, 2025:
Price: $1,829.00


On or after Oct 06, 2025:
Price: $1,929.00
Dec 02, 2025 - Dec 04, 2025
HDI, Virtual Classroom 		KCS Principles Before Oct 07, 2025:
Price: $1,899.00


On or after Oct 07, 2025:
Price: $1,999.00
Dec 02, 2025 - Dec 03, 2025
HDI, Virtual Classroom 		HDI Support Center Analyst Before Oct 07, 2025:
Price: $1,599.00


On or after Oct 07, 2025:
Price: $1,699.00
Dec 03, 2025 - Dec 05, 2025
HDI, Virtual Classroom 		HDI Support Center Manager Before Oct 08, 2025:
Price: $2,199.00


On or after Oct 08, 2025:
Price: $2,299.00
Dec 09, 2025 - Dec 11, 2025
HDI, Virtual Classroom 		Experience Foundation Before Oct 14, 2025:
Price: $1,899.00


On or after Oct 14, 2025:
Price: $1,999.00
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HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description