HDI Course Calendar

At HDI, our core focus is on assisting our customers with meeting their business goals and determining how to best add value to their stakeholders. Our core priority on service and support will not change; in fact we are growing our portfolio in the area of service management to help our customers expand and optimize their capabilities. We have the ability to educate in the areas of support center and service management with our industry leading workshops, certification, events, community, consulting and assessment services.

For over 35 years, HDI has partnered with thousands of organizations to improve their performance by elevating their people, process, and strategy. We look forward to seeing you at one of our industry leading training courses or events.

Don't see a session that fits your schedule? Please click here to request private training for your organization.

Nov 12, 2025 - Nov 13, 2025 HDI, Virtual Classroom	Foundations in Service and Support Metrics Before Sep 17, 2025: Price: $1,829.00 On or after Sep 17, 2025: Price: $1,929.00	Foundations in Service and Support Metrics Nov 12, 2025 - Nov 13, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Nov 12, 2025 - Nov 13, 2025 HDI, Virtual Classroom	Troubleshooting and Problem-Solving Bootcamp Before Sep 17, 2025: Price: $1,699.00 On or after Sep 17, 2025: Price: $1,799.00	Troubleshooting and Problem-Solving Bootcamp Nov 12, 2025 - Nov 13, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Nov 18, 2025 - Nov 19, 2025 HDI, Virtual Classroom	Change Management Principles Before Sep 23, 2025: Price: $1,829.00 On or after Sep 23, 2025: Price: $1,929.00	Change Management Principles Nov 18, 2025 - Nov 19, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Nov 19, 2025 - Nov 20, 2025 HDI, Virtual Classroom	HDI Support Center Team Lead Before Sep 24, 2025: Price: $1,799.00 On or after Sep 24, 2025: Price: $1,899.00	HDI Support Center Team Lead Nov 19, 2025 - Nov 20, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Nov 20, 2025 - Nov 21, 2025 HDI, Virtual Classroom	HDI Desktop Advanced Support Technician Before Sep 25, 2025: Price: $1,699.00 On or after Sep 25, 2025: Price: $1,799.00	HDI Desktop Advanced Support Technician Nov 20, 2025 - Nov 21, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Dec 01, 2025 - Dec 02, 2025 HDI, Virtual Classroom	Problem Management Principles Before Oct 06, 2025: Price: $1,829.00 On or after Oct 06, 2025: Price: $1,929.00	Problem Management Principles Dec 01, 2025 - Dec 02, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Dec 02, 2025 - Dec 04, 2025 HDI, Virtual Classroom	KCS Principles Before Oct 07, 2025: Price: $1,899.00 On or after Oct 07, 2025: Price: $1,999.00	KCS Principles Dec 02, 2025 - Dec 04, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Dec 02, 2025 - Dec 03, 2025 HDI, Virtual Classroom	HDI Support Center Analyst Before Oct 07, 2025: Price: $1,599.00 On or after Oct 07, 2025: Price: $1,699.00	HDI Support Center Analyst Dec 02, 2025 - Dec 03, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Dec 03, 2025 - Dec 05, 2025 HDI, Virtual Classroom	HDI Support Center Manager Before Oct 08, 2025: Price: $2,199.00 On or after Oct 08, 2025: Price: $2,299.00	HDI Support Center Manager Dec 03, 2025 - Dec 05, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Dec 09, 2025 - Dec 11, 2025 HDI, Virtual Classroom	Experience Foundation Before Oct 14, 2025: Price: $1,899.00 On or after Oct 14, 2025: Price: $1,999.00	Experience Foundation Dec 09, 2025 - Dec 11, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Dec 10, 2025 - Dec 11, 2025 HDI, Virtual Classroom	Incident Management Principles Before Oct 15, 2025: Price: $1,829.00 On or after Oct 15, 2025: Price: $1,929.00	Incident Management Principles Dec 10, 2025 - Dec 11, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Dec 10, 2025 - Dec 12, 2025 HDI, Virtual Classroom	ITIL® 4 Foundation Before Oct 15, 2025: Price: $1,999.00 On or after Oct 15, 2025: Price: $2,099.00	ITIL® 4 Foundation Dec 10, 2025 - Dec 12, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Dec 11, 2025 - Dec 12, 2025 HDI, Virtual Classroom	HDI Desktop Advanced Support Technician Before Oct 16, 2025: Price: $1,699.00 On or after Oct 16, 2025: Price: $1,799.00	HDI Desktop Advanced Support Technician Dec 11, 2025 - Dec 12, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Dec 15, 2025 - Dec 17, 2025 HDI, Virtual Classroom	HDI Desktop Support Manager Before Oct 20, 2025: Price: $2,199.00 On or after Oct 20, 2025: Price: $2,299.00	HDI Desktop Support Manager Dec 15, 2025 - Dec 17, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Dec 16, 2025 - Dec 17, 2025 HDI, Virtual Classroom	HDI Support Center Team Lead Before Oct 21, 2025: Price: $1,799.00 On or after Oct 21, 2025: Price: $1,899.00	HDI Support Center Team Lead Dec 16, 2025 - Dec 17, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart

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HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description