HDI Course Calendar

At HDI, our core focus is on assisting our customers with meeting their business goals and determining how to best add value to their stakeholders. Our core priority on service and support will not change; in fact we are growing our portfolio in the area of service management to help our customers expand and optimize their capabilities. We have the ability to educate in the areas of support center and service management with our industry leading workshops, certification, events, community, consulting and assessment services.

For over 35 years, HDI has partnered with thousands of organizations to improve their performance by elevating their people, process, and strategy. We look forward to seeing you at one of our industry leading training courses or events.

Don't see a session that fits your schedule? Please click here to request private training for your organization.

Feb 13, 2025 - Feb 14, 2025 HDI, Virtual Classroom	HDI Desktop Advanced Support Technician Before Dec 19, 2024: Price: $1,699.00 On or after Dec 19, 2024: Price: $1,799.00	HDI Desktop Advanced Support Technician Feb 13, 2025 - Feb 14, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Feb 18, 2025 - Feb 19, 2025 HDI, Virtual Classroom	HDI Support Center Team Lead Before Dec 24, 2024: Price: $1,799.00 On or after Dec 24, 2024: Price: $1,899.00	HDI Support Center Team Lead Feb 18, 2025 - Feb 19, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Feb 19, 2025 - Feb 21, 2025 HDI, Virtual Classroom	HDI Desktop Support Manager Before Dec 25, 2024: Price: $2,199.00 On or after Dec 25, 2024: Price: $2,299.00	HDI Desktop Support Manager Feb 19, 2025 - Feb 21, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Feb 21, 2025 - Feb 21, 2025 HDI, Virtual Classroom	HDI Customer Service Representative Before Dec 27, 2024: Price: $899.00 On or after Dec 27, 2024: Price: $999.00	HDI Customer Service Representative Feb 21, 2025 - Feb 21, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Feb 25, 2025 - Feb 26, 2025 HDI, Virtual Classroom	Foundations in Service and Support Metrics Before Dec 31, 2024: Price: $1,829.00 On or after Dec 31, 2024: Price: $1,929.00	Foundations in Service and Support Metrics Feb 25, 2025 - Feb 26, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Feb 27, 2025 - Feb 28, 2025 HDI, Virtual Classroom	Service Level Management Principles Before Jan 02, 2025: Price: $1,829.00 On or after Jan 02, 2025: Price: $1,929.00	Service Level Management Principles Feb 27, 2025 - Feb 28, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Feb 28, 2025 - Feb 28, 2025 HDI, Virtual Classroom	Experience Essentials Before Jan 03, 2025: Price: $899.00 On or after Jan 03, 2025: Price: $999.00	Experience Essentials Feb 28, 2025 - Feb 28, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Mar 04, 2025 - Mar 05, 2025 HDI, Virtual Classroom	HDI Support Center Analyst Before Jan 07, 2025: Price: $1,599.00 On or after Jan 07, 2025: Price: $1,699.00	HDI Support Center Analyst Mar 04, 2025 - Mar 05, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Mar 05, 2025 - Mar 07, 2025 HDI, Virtual Classroom	HDI Support Center Manager Before Jan 08, 2025: Price: $2,199.00 On or after Jan 08, 2025: Price: $2,299.00	HDI Support Center Manager Mar 05, 2025 - Mar 07, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Mar 11, 2025 - Mar 13, 2025 HDI, Virtual Classroom	KCS Principles Before Jan 14, 2025: Price: $1,899.00 On or after Jan 14, 2025: Price: $1,999.00	KCS Principles Mar 11, 2025 - Mar 13, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Mar 12, 2025 - Mar 14, 2025 HDI, Virtual Classroom	ITIL® 4 Foundation Before Jan 15, 2025: Price: $1,999.00 On or after Jan 15, 2025: Price: $2,099.00	ITIL® 4 Foundation Mar 12, 2025 - Mar 14, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Mar 13, 2025 - Mar 14, 2025 HDI, Virtual Classroom	HDI Desktop Advanced Support Technician Before Jan 16, 2025: Price: $1,699.00 On or after Jan 16, 2025: Price: $1,799.00	HDI Desktop Advanced Support Technician Mar 13, 2025 - Mar 14, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Mar 18, 2025 - Mar 19, 2025 HDI, Virtual Classroom	Troubleshooting and Problem-Solving Bootcamp Before Jan 21, 2025: Price: $1,699.00 On or after Jan 21, 2025: Price: $1,799.00	Troubleshooting and Problem-Solving Bootcamp Mar 18, 2025 - Mar 19, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Mar 19, 2025 - Mar 21, 2025 HDI, Virtual Classroom	HDI Support Center Director Before Jan 22, 2025: Price: $2,799.00 On or after Jan 22, 2025: Price: $2,899.00	HDI Support Center Director Mar 19, 2025 - Mar 21, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Mar 20, 2025 - Mar 21, 2025 HDI, Virtual Classroom	Problem Management Principles Before Jan 23, 2025: Price: $1,829.00 On or after Jan 23, 2025: Price: $1,929.00	Problem Management Principles Mar 20, 2025 - Mar 21, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart

1 2 3 4 ...8

HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description