HDI Course Calendar

At HDI, our core focus is on assisting our customers with meeting their business goals and determining how to best add value to their stakeholders. Our core priority on service and support will not change; in fact we are growing our portfolio in the area of service management to help our customers expand and optimize their capabilities. We have the ability to educate in the areas of support center and service management with our industry leading workshops, certification, events, community, consulting and assessment services.

For over 35 years, HDI has partnered with thousands of organizations to improve their performance by elevating their people, process, and strategy. We look forward to seeing you at one of our industry leading training courses or events.

Don't see a session that fits your schedule? Please click here to request private training for your organization.

May 20, 2025 - May 21, 2025 HDI, Virtual Classroom	HDI Support Center Team Lead Before Mar 25, 2025: Price: $1,799.00 On or after Mar 25, 2025: Price: $1,899.00	HDI Support Center Team Lead May 20, 2025 - May 21, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
May 21, 2025 - May 22, 2025 HDI, Virtual Classroom	Service Level Management Principles Before Mar 26, 2025: Price: $1,829.00 On or after Mar 26, 2025: Price: $1,929.00	Service Level Management Principles May 21, 2025 - May 22, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
May 28, 2025 - May 30, 2025 HDI, Virtual Classroom	HDI Support Center Director Before Apr 02, 2025: Price: $2,799.00 On or after Apr 02, 2025: Price: $2,899.00	HDI Support Center Director May 28, 2025 - May 30, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
May 29, 2025 - May 30, 2025 HDI, Virtual Classroom	Foundations in Service and Support Metrics Before Apr 03, 2025: Price: $1,829.00 On or after Apr 03, 2025: Price: $1,929.00	Foundations in Service and Support Metrics May 29, 2025 - May 30, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
May 30, 2025 - May 30, 2025 HDI, Virtual Classroom	Experience Essentials Before Apr 04, 2025: Price: $899.00 On or after Apr 04, 2025: Price: $999.00	Experience Essentials May 30, 2025 - May 30, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Jun 03, 2025 - Jun 04, 2025 HDI, Virtual Classroom	HDI Support Center Analyst Before Apr 08, 2025: Price: $1,599.00 On or after Apr 08, 2025: Price: $1,699.00	HDI Support Center Analyst Jun 03, 2025 - Jun 04, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Jun 04, 2025 - Jun 06, 2025 HDI, Virtual Classroom	HDI Support Center Manager Before Apr 09, 2025: Price: $2,199.00 On or after Apr 09, 2025: Price: $2,299.00	HDI Support Center Manager Jun 04, 2025 - Jun 06, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Jun 11, 2025 - Jun 13, 2025 HDI, Virtual Classroom	ITIL® 4 Foundation Before Apr 16, 2025: Price: $2,399.00 On or after Apr 16, 2025: Price: $2,499.00	ITIL® 4 Foundation Jun 11, 2025 - Jun 13, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Jun 12, 2025 - Jun 13, 2025 HDI, Virtual Classroom	HDI Desktop Advanced Support Technician Before Apr 17, 2025: Price: $1,699.00 On or after Apr 17, 2025: Price: $1,799.00	HDI Desktop Advanced Support Technician Jun 12, 2025 - Jun 13, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Jun 16, 2025 - Jun 18, 2025 HDI, Virtual Classroom	HDI Desktop Support Manager Before Apr 21, 2025: Price: $2,199.00 On or after Apr 21, 2025: Price: $2,299.00	HDI Desktop Support Manager Jun 16, 2025 - Jun 18, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Jun 16, 2025 - Jun 17, 2025 HDI, Virtual Classroom	HDI Support Center Team Lead Before Apr 21, 2025: Price: $1,799.00 On or after Apr 21, 2025: Price: $1,899.00	HDI Support Center Team Lead Jun 16, 2025 - Jun 17, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Jun 18, 2025 - Jun 18, 2025 HDI, Virtual Classroom	HDI Customer Service Representative Before Apr 23, 2025: Price: $899.00 On or after Apr 23, 2025: Price: $999.00	HDI Customer Service Representative Jun 18, 2025 - Jun 18, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Jun 24, 2025 - Jun 26, 2025 HDI, Virtual Classroom	KCS Principles Before Apr 29, 2025: Price: $1,899.00 On or after Apr 29, 2025: Price: $1,999.00	KCS Principles Jun 24, 2025 - Jun 26, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Jun 25, 2025 - Jun 27, 2025 HDI, Virtual Classroom	Experience Foundation Before Apr 30, 2025: Price: $1,899.00 On or after Apr 30, 2025: Price: $1,999.00	Experience Foundation Jun 25, 2025 - Jun 27, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Jun 26, 2025 - Jun 27, 2025 HDI, Virtual Classroom	Artificial Intelligence in the Support Organization Before May 01, 2025: Price: $1,829.00 On or after May 01, 2025: Price: $1,929.00	Artificial Intelligence in the Support Organization Jun 26, 2025 - Jun 27, 2025 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart

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HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description