HDI Course Calendar

At HDI, our core focus is on assisting our customers with meeting their business goals and determining how to best add value to their stakeholders. Our core priority on service and support will not change; in fact we are growing our portfolio in the area of service management to help our customers expand and optimize their capabilities. We have the ability to educate in the areas of support center and service management with our industry leading workshops, certification, events, community, consulting and assessment services.

For over 30 years, HDI has partnered with thousands of organizations to improve their performance by elevating their people, process, and strategy.

We look forward to seeing you at one of our industry leading training courses or events.

Don't see a session that fits your schedule? Please click here to request private training for your organization.

On Demand	HDI Support Center Analyst Price: $849.00 Guaranteed To Run	HDI Support Center Analyst On Demand On Demand Location: Full Course Description Course cancellation policy Add to Cart Unlimited Seats
On Demand	HDI Customer Service Representative Price: $549.00 Guaranteed To Run	HDI Customer Service Representative On Demand On Demand Location: Full Course Description Course cancellation policy Add to Cart Unlimited Seats
On Demand	HDI Support Center Team Lead Price: $949.00 Guaranteed To Run	HDI Support Center Team Lead On Demand On Demand Location: Full Course Description Course cancellation policy Add to Cart Unlimited Seats
On Demand	KCS Foundation Price: $549.00 Guaranteed To Run	KCS Foundation On Demand On Demand Location: Full Course Description Course cancellation policy Add to Cart Unlimited Seats
On Demand	HDI Desktop Advanced Support Technician Price: $899.00 Guaranteed To Run	HDI Desktop Advanced Support Technician On Demand On Demand Location: Full Course Description Course cancellation policy Add to Cart Unlimited Seats
On Demand	KCS Principles Price: $999.00 Guaranteed To Run	KCS Principles On Demand On Demand Location: Full Course Description Course cancellation policy Add to Cart Unlimited Seats
Nov 06, 2024 - Nov 08, 2024 HDI, Virtual Classroom	HDI Support Center Manager Price: $2,299.00 Guaranteed To Run	HDI Support Center Manager Nov 06, 2024 - Nov 08, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Sold Out. Join the wait list. Sold Out. Join the wait list.
Nov 11, 2024 - Nov 12, 2024 HDI, Virtual Classroom	Troubleshooting and Problem-Solving Bootcamp Price: $1,799.00 Guaranteed To Run	Troubleshooting and Problem-Solving Bootcamp Nov 11, 2024 - Nov 12, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Only 5 seats left Only 5 seats left
Nov 14, 2024 - Nov 15, 2024 HDI, Virtual Classroom	Artificial Intelligence in the Support Organization Price: $1,929.00 Guaranteed To Run	Artificial Intelligence in the Support Organization Nov 14, 2024 - Nov 15, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Only 5 seats left Only 5 seats left
Nov 21, 2024 - Nov 22, 2024 HDI, Virtual Classroom	HDI Desktop Advanced Support Technician Price: $1,799.00 Guaranteed To Run	HDI Desktop Advanced Support Technician Nov 21, 2024 - Nov 22, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Sold Out. Join the wait list. Sold Out. Join the wait list.
Nov 25, 2024 - Nov 26, 2024 HDI, Virtual Classroom	Foundations in Service and Support Metrics Price: $1,929.00 Guaranteed To Run	Foundations in Service and Support Metrics Nov 25, 2024 - Nov 26, 2024 9:30 AM - 12:00 AM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Dec 02, 2024 - Dec 04, 2024 HDI, Virtual Classroom	Experience Foundation Price: $1,999.00	Experience Foundation Dec 02, 2024 - Dec 04, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart
Dec 02, 2024 - Dec 03, 2024 HDI, Virtual Classroom	HDI Support Center Analyst Price: $1,699.00 Guaranteed To Run	HDI Support Center Analyst Dec 02, 2024 - Dec 03, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Only 8 seats left Only 8 seats left
Dec 04, 2024 - Dec 06, 2024 HDI, Virtual Classroom	HDI Support Center Manager Price: $2,299.00 Guaranteed To Run	HDI Support Center Manager Dec 04, 2024 - Dec 06, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart Only 3 seats left Only 3 seats left
Dec 05, 2024 - Dec 06, 2024 HDI, Virtual Classroom	Incident Management Principles Price: $1,929.00	Incident Management Principles Dec 05, 2024 - Dec 06, 2024 9:30 AM - 5:30 PM ET Location: Virtual Classroom Training HDI will send course access information in a separate email HDI, Virtual Classroom Full Course Description Course cancellation policy Add to Cart

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HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description